DDSN provides a number of different kinds of services to customers who engage us for on-going service provision. The services typically fall into these categories:
In the past invoices were issued separately for each service and usually on different timing schedules, which was often confusing and inaccurate. In March 2015 a unified billing process was implemented in order to improve service overall.
Ad hoc projects, training, and other services for which quotations are provided are generally invoiced individually. All other recurring and on-going services are billied on a single invoice, which is raised at the beginning of each calendar month. The monthly invoice consists of the following elements.
Invoices can be viewed online. Please follow the link in your invoice email.
Additionally, supporting information for invoices can be viewed online:
The information above can be accessed as an attachment to the online view of the invoice. Please follow the link in your invoice email. Alternatively account managers with a login to the DDSN extranet at http://extranet.ddsn.com can view timsheets and traffic usage reports independently.
The following service cancellation policy is included with each invoice.
Service cancellation requests must be made via email to accounts@ddsn.com. Cancellation requires one (1) full month's notice prior to the end date of the contract period for an auto-renewing contract, or (1) full month's notice prior to the next invoice for other monthly services. Deactivation due to non payment does not constitute cancellation. Failure to cancel your service and settle outstanding payments may result in the further costs of referral to a debt collection agency.
Additionally, please note that services are provided and therefore invoices are applicable until the end date of a contract period, or per calendar month after contract expiration, or per calendar month in the absence of a longer term contract. No pro-rata invoice reductions or discounts will be applied after service cancellation within a calendar month.
Non-Payment of Account
If you are unable to make a full payment of your account by the due date, please contact us to make a payment arrangement.
If there is continual non-payment of account we may engage the services of debt collectors and/or law firm to assist us. In the event where an overdue account is referred to a debt collection agency and/or law firm, the debtor will be liable and must pay to DDSN Net Pty Ltd all costs incurred in the recovery of any monies owed, including debt collection and solicitor's fees.
